Terms & Conditions

Additional terms may be displayed on a product page, software license, service page, checkout page, order confirmation, or activation instruction. Those product-specific terms form part of your agreement with ECU-Hub.

Where a product-specific term directly conflicts with a general term on this page, the product-specific term will apply to that product to the extent of the conflict, unless mandatory law requires otherwise.

You must have the legal capacity to enter into a binding agreement in your jurisdiction. If you are purchasing on behalf of a workshop, company, employer, vehicle owner, or another organization, you confirm that you are authorized to bind that party to these Terms.

Products involving vehicle security systems, immobilizer functions, ECU access, calibration changes, or vehicle programming may only be purchased and used by the vehicle owner or a person who has received valid authorization from the owner.

ECU-Hub may request reasonable verification before changing an email address, restoring access, resending a product, transferring a license, or disclosing order information.

ECU-Hub aims to provide clear and accurate product descriptions, compatibility information, screenshots, functions, requirements, delivery terms, and pricing.

Automotive products can depend on ECU type, calibration number, software version, hardware number, vehicle configuration, operating system, device specifications, programming equipment, and other technical factors.

Customers must review the entire product page before purchasing. Images, screenshots, demonstrations, interface previews, and examples are provided to explain the product and may not represent every supported vehicle, configuration, version, or operating environment.

ECU-Hub may correct typographical errors, inaccurate information, pricing mistakes, unavailable products, or technical listing errors.

Submitting an order is an offer to purchase the selected product or service. An automated order confirmation does not necessarily mean that the order has been finally accepted or that payment has been verified.

ECU-Hub may review, reject, cancel, limit, or request additional verification for an order involving:

If ECU-Hub cancels a fully paid order before delivery or before custom work begins, any applicable refund will be handled in accordance with the Refund Policy.

Prices and available payment methods are shown during the purchasing process. ECU-Hub may change prices, promotions, discounts, and product availability at any time before an order is completed.

The customer is responsible for any applicable bank fees, card fees, conversion fees, blockchain fees, network fees, taxes, customs-related charges, or other third-party costs unless expressly stated otherwise.

No digital product, activation, manually processed product, or custom service will be delivered or started until payment has been successfully received and verified.

Cryptocurrency Payments

Cryptocurrency payments are considered complete only when the required amount has been correctly received and the transaction can be verified. Sending an incorrect asset, using an unsupported network, sending an insufficient amount, or sending funds to an incorrect address may result in delay or permanent loss.

ECU-Hub is not responsible for blockchain congestion, wallet errors, exchange errors, incorrect networks, incorrect addresses, network fees, market fluctuations, or payment mistakes made by the customer.

Ready-made files clearly identified as immediately downloadable are normally made available after successful payment confirmation.

Software, licenses, tools, custom services, and products requiring manual processing may be delivered separately after review, preparation, activation, or communication with the customer.

The customer is responsible for providing a valid and accessible email address and for using the product within any stated download period or download limit.

An order is considered delivered when ECU-Hub provides access through email, the customer account, a download link, software activation, or another agreed delivery channel.

Complete delivery rules are available in our Digital Delivery & Downloads policy.

An original ECU file is supplied as an unmodified file based on an original manufacturer calibration. A modified ECU file contains only the modification or solution expressly described on the applicable product page.

Purchasing a file does not mean that it is compatible with every ECU, vehicle, software version, hardware version, or programming tool.

The customer must not program a file when the identifying information does not match, appears incomplete, or raises a compatibility concern. The customer should contact ECU-Hub before programming if clarification is required.

A custom service is based on the file and instructions supplied by the customer. ECU-Hub is not responsible for inaccurate results caused by incorrect, incomplete, corrupted, previously modified, or incompatible customer-supplied files or information.

Support may include product selection guidance, download assistance, installation, activation, initial setup, basic operational verification, and troubleshooting within the supported scope of the purchased product.

Support coverage may vary according to the product, developer, license, operating system, device, purchase date, product description, and technical circumstances.

Technical support does not automatically include general automotive training, repair of unrelated vehicle faults, recovery from incorrect customer procedures, support for unsupported equipment, development of additional functions, or unlimited remote assistance.

The customer must cooperate reasonably by providing accurate information, screenshots, logs, files, device details, error messages, and remote access when voluntarily agreed and reasonably necessary.

The customer confirms that they are the lawful vehicle owner, an authorized technician, or a person who has valid permission from the owner to perform the requested work.

Products relating to immobilizers, security systems, ECU access, vehicle identification, programming, or protected vehicle functions must not be used to steal a vehicle, gain unauthorized access, conceal ownership, alter identifying information unlawfully, bypass security without authorization, or facilitate criminal activity.

ECU-Hub may refuse assistance, suspend access, cancel an undelivered order, or request proof of ownership or authorization when misuse is suspected.

Before purchasing or using a product, the customer must determine whether the intended modification is lawful for the vehicle, location, road use, inspection status, registration, insurance, warranty, emissions classification, and intended application.

ECU-Hub does not provide legal, regulatory, emissions-certification, insurance, inspection, or roadworthiness advice.

The customer is solely responsible for obtaining any required approval, consent, inspection, certification, authorization, or exemption.

A phrase such as “off-road,” “motorsport,” “research,” or “professional use” does not authorize illegal use or remove the customer’s obligation to comply with applicable law.

The ECU-Hub name, branding, website design, software, interfaces, databases, tools, graphics, product descriptions, documentation, screenshots, code, workflows, downloadable materials, and original content are protected by applicable intellectual property laws.

Purchasing a product gives the customer only the limited usage rights stated on the relevant product page or license. It does not transfer ownership of ECU-Hub intellectual property or grant a right to copy, reproduce, distribute, publish, sublicense, resell, or commercially exploit the product.

Third-party names, trademarks, software, files, and materials remain the property of their respective owners.

Customer-Submitted Materials

By submitting an ECU file, log, screenshot, document, or technical information, the customer grants ECU-Hub a limited permission to access, process, modify, test, store, and return that material only as reasonably necessary to deliver the requested service, provide support, prevent fraud, or comply with legal obligations.

Because digital products can be accessed, copied, activated, or used after delivery, digital purchases are generally final once access has been provided or custom work has begun.

Refund eligibility, non-refundable situations, technical review, replacements, approved refund methods, and payment disputes are governed by our Refund Policy.

Nothing in these Terms excludes a consumer right or remedy that cannot legally be excluded.

ECU-Hub aims to supply products and services that materially correspond with their published descriptions. However, except for rights and warranties that cannot legally be excluded, products and services are provided on an “as available” basis and within the scope stated on the applicable product page.

ECU-Hub does not guarantee:

Vehicle results may differ according to mechanical condition, previous modifications, fuel quality, hardware, environmental conditions, maintenance, ECU version, programming method, and other factors outside ECU-Hub’s control.

This may include loss of profit, revenue, business, customers, data, files, licenses, vehicle use, workshop time, towing expenses, recovery costs, diagnostic costs, replacement ECU costs, mechanical damage, electrical damage, inspection failure, warranty loss, or third-party claims.

ECU-Hub is not responsible for loss or damage caused by customer error, incorrect information, incompatible files, unsafe procedures, unsupported equipment, interrupted programming, low voltage, hardware failure, malware on the customer’s device, third-party software, unlawful use, or failure to maintain a valid original backup.

Where liability cannot legally be excluded, ECU-Hub’s total aggregate liability relating to a particular product or service will, to the maximum extent permitted by law, not exceed the amount actually paid to ECU-Hub for that specific product or service.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

To the extent permitted by law, you agree to be responsible for claims, losses, penalties, costs, or expenses resulting from your unlawful or unauthorized use of ECU-Hub products, violation of these Terms, infringement of another party’s rights, fraudulent activity, or submission of materials you were not authorized to use.

This section does not require a consumer to indemnify ECU-Hub for loss caused solely by ECU-Hub’s own unlawful conduct where such an obligation would be prohibited by law.

ECU-Hub may suspend or terminate accounts, download access, software licenses, technical support, or future service where reasonably necessary to address:

Suspension or termination does not remove payment obligations, license restrictions, intellectual property obligations, liability provisions, or other clauses intended to continue after termination.

ECU-Hub processes personal information, order information, account details, technical information, uploaded files, payment-related records, and support communications as described in our Privacy Policy.

Payment providers, analytics services, hosting providers, communication services, security tools, and other service providers may process information under their own privacy terms.

ECU-Hub may sell, recommend, link to, integrate with, or provide assistance for products and services developed or operated by third parties.

Third-party products may be subject to separate license terms, activation systems, privacy policies, update policies, support conditions, system requirements, availability, and restrictions determined by their respective developers.

ECU-Hub does not control third-party websites, payment processors, blockchain networks, operating systems, antivirus products, remote access tools, programming hardware, or external software platforms.

Use of a third-party service is also subject to that provider’s terms. ECU-Hub is not responsible for independent changes, outages, restrictions, discontinuation, or actions of a third-party provider, except to the extent required by applicable law.

Customers should first contact ECU-Hub and provide the relevant order, payment, delivery, and technical information so that the issue can be reviewed directly.

These Terms are governed by the laws applicable to the legal entity operating ECU-Hub, without excluding any mandatory consumer protection that applies to the customer and cannot legally be waived.

Where legally permitted, disputes that cannot be resolved informally will be submitted to the competent courts of the jurisdiction in which the ECU-Hub operating entity is registered or established.

Nothing in this section removes a consumer’s right to use a mandatory court, complaint process, or remedy available under applicable law.

ECU-Hub may update these Terms to reflect changes in products, services, technology, payment methods, legal requirements, security practices, or business operations.

The updated version will be published on this page with a revised “Last updated” date. Changes apply from the stated effective date and do not retroactively remove rights that have already arisen under mandatory law.

Continued use of ECU-Hub after an updated version takes effect constitutes acceptance of the updated Terms for future use and purchases.

Questions about these Terms, an order, a product, authorized use, or a technical issue should be submitted through our official Contact Us page.

Please include the order number, purchasing email address, product name, and relevant technical information when contacting us about an existing purchase.