Privacy Policy
This Privacy Policy explains what information ECU-Hub collects, why it is needed, how it is protected, and when limited information may be processed by trusted service providers.
Last updated: July 17, 2026
Protecting customer information is a priority for ECU-Hub. We collect only the information reasonably required to process orders, deliver digital products, provide support, improve website performance, and protect the store against fraud and misuse.
Information We Collect
The information collected depends on how the customer uses ECU-Hub.
Order Information
Name, email address, telephone number where required, country, billing information, order details, purchased products, transaction status, and other information needed to process and deliver an order.
Account Information
Login details, account preferences, order history, and download access associated with a registered ECU-Hub account.
Support Information
Messages, order numbers, screenshots, error details, device information, and technical information voluntarily provided when requesting customer support.
Website Information
IP address, browser type, device information, pages visited, session information, approximate location, and other technical data generated when the website is used.
How We Use Information
- Processing payments and confirming orders.
- Delivering files, software, licenses, and digital services.
- Creating and managing customer accounts.
- Providing installation, activation, and technical support.
- Responding to questions submitted through WPForms, email, or another agreed channel.
- Preventing fraud, chargeback abuse, unauthorized access, and technical misuse.
- Maintaining order, accounting, delivery, and support records.
- Understanding website performance and improving the customer experience.
- Complying with applicable legal, accounting, and payment obligations.
Order and support information is not provided to the ECU-Hub marketing team for unrelated advertising or exploitation.
Payments and Financial Information
Payments may be processed through PayPal and other established global payment or cryptocurrency gateways selected for their availability, security, and international acceptance.
ECU-Hub does not normally receive or store complete payment card numbers, card security codes, PayPal passwords, private wallet keys, or cryptocurrency wallet credentials.
Payment providers process financial information according to their own privacy policies, security procedures, legal obligations, and terms of service.
ECU-Hub may retain transaction references, payment status, payment method, order value, and limited payment information needed to confirm delivery, maintain records, investigate fraud, or respond to a dispute.
Analytics, Cookies, and Website Technologies
ECU-Hub uses essential website technologies required for functions such as the shopping cart, checkout, account login, security, order processing, and customer preferences.
ECU-Hub may use Google Analytics and Google Search Console to understand website traffic, page performance, technical errors, device categories, sessions, and general visitor activity.
Analytics information is used to improve website performance, navigation, content, products, and customer experience. It is not used by ECU-Hub to sell personal information.
As of July 17, 2026, ECU-Hub does not use Meta Pixel, TikTok Pixel, or comparable advertising and retargeting pixels.
Current cookie configuration
As of July 17, 2026, ECU-Hub does not have a dedicated cookie consent banner enabled.
Cookie controls, analytics configuration, and consent tools may be introduced or updated as the website develops and as required for the regions in which ECU-Hub operates.
Customer Communications and Marketing
ECU-Hub may contact customers by email regarding orders, payment verification, delivery, software activation, support, security, policy updates, or another matter connected with an existing purchase.
Support may also continue through Telegram or another communication channel voluntarily selected by the customer and available through ECU-Hub.
Promotional emails or newsletters are sent only to users who have provided the required consent or actively subscribed.
Marketing consent can be withdrawn using the unsubscribe method provided in the message or by contacting ECU-Hub.
WPForms may be used to collect messages submitted through contact forms. Customers should avoid sending unnecessary confidential information.
ECU Files and Technical Materials
ECU-Hub does not currently provide a general public file-upload system on the website.
When a customer voluntarily sends an ECU file, log, screenshot, device identifier, or technical material through email, Telegram, or another agreed channel, it is used only to complete the requested service or provide relevant support.
Customer files used for custom work are normally retained only for the time needed to complete and deliver the service. Where operationally practical, working copies are removed from active ECU-Hub storage after delivery, generally within approximately 24 hours.
Copies retained by email, messaging, backup, or third-party communication providers may remain subject to those providers’ technical retention systems and privacy terms.
ECU-Hub does not use customer ECU files to develop, train, publish, distribute, or market unrelated products without authorization.
How Long Information Is Kept
Order Records
Order and transaction records may normally be retained for up to 24 months, or longer where reasonably required for accounting, legal compliance, fraud prevention, payment disputes, or unresolved support.
Account Information
Account information may remain while the account is active and for a reasonable period afterward where needed to maintain order history, licenses, access, or legal records.
Support Messages
Support communications may be retained while the issue is active and afterward for a limited period to document the resolution and protect both the customer and ECU-Hub.
Marketing Information
Newsletter subscription information may be retained until the user unsubscribes, withdraws consent, or the mailing list is discontinued.
Retention periods may be adjusted as ECU-Hub develops, provided that information remains protected and is not kept longer than reasonably necessary for its stated purpose.
Data Security
ECU-Hub uses reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to persons and trusted services that reasonably need it for order processing, delivery, technical support, security, or legal obligations.
No online system or transmission method can be guaranteed to be completely secure. Customers are responsible for protecting their account password, email account, devices, downloads, and communication channels.
As of July 17, 2026, ECU-Hub does not use a dedicated external SMTP provider or a separately identified third-party website security service. This may change as the store’s infrastructure develops.
Your Privacy Choices and Rights
Depending on the laws applicable to the customer, a person may have the right to request access to personal information, correction of inaccurate information, deletion of eligible information, restriction of processing, or withdrawal of marketing consent.
ECU-Hub may request reasonable identity or order verification before responding to a privacy request.
Some information cannot be immediately deleted when it is reasonably required to maintain transaction records, software licenses, resolve disputes, prevent fraud, comply with legal obligations, or establish and defend legal claims.
Privacy requests may be submitted through the official Contact Us page.
Children’s Privacy
ECU-Hub products and services are designed for automotive programmers, workshops, companies, technicians, professionals, and adult customers. They are not directed to persons under 18 years of age.
ECU-Hub does not knowingly seek to collect personal information from a child for commercial use.
Changes to This Privacy Policy
ECU-Hub may update this Privacy Policy when products, technologies, payment providers, analytics tools, communication services, security measures, legal requirements, or business operations change.
Any update will be published on this page with a revised “Last updated” date.
Changes will be made to improve the platform, strengthen security, protect users, support new services, or provide a better customer experience. Protecting customer information will remain a priority.
Related ECU-Hub policies
Purchases, accounts, authorized product use, and customer obligations are also governed by our Terms & Conditions.
Delivery information is explained in Digital Delivery & Downloads .
Have a Privacy Question?
Contact ECU-Hub if you have a question about your account, order information, communications, or how your personal information is handled.
Contact Our Team